We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it, unworn, unused, with tags attached, and in its original packaging. You’ll also need your receipt or proof of purchase.
To initiate a return, you may contact us at contact@armadigitalagency.com.
If your return is accepted, we’ll send you a return label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
You may contact us at any time with any questions regarding returns at contact@armadigitalagency.com.
Damages and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the problem and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including perishable items (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if the item is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason without giving a reason. As above, your item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. You’ll also need your receipt or proof of purchase.
Refund
Once we’ve received and inspected your return, we’ll contact you to let you know whether or not your refund has been approved. If approved, you’ll automatically receive a refund to your original payment method within 10 business days. Please keep in mind that it may also take some time for your bank or credit card company to process and post your refund.
If it’s been more than 15 business days since we approved your return, please contact us at contact@armadigitalagency.com.